Shipping policy

Shipping Policy – LUMORA

Last Updated: September 2026

At LUMORA, we aim to make your shopping experience simple and reliable. We carefully pack every order and deliver it safely to your doorstep across Pakistan.

🚚 Delivery Across Pakistan

We currently offer delivery across Pakistan, including major cities and most other serviceable areas.

⏱️ Delivery Time

  • Major Cities: 2–4 working days

  • Other Areas: 4–7 working days

  • Orders are processed within 1–2 working days after confirmation.

  • Delivery times may vary during weekends, public holidays, sales, or unforeseen courier delays.

💰 Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • Any applicable delivery charges will be clearly shown before you place your order.

📦 Order Confirmation

After placing your order, our team may contact you by phone or WhatsApp to confirm your order and delivery details. Orders that cannot be confirmed may be cancelled.

🔍 Order Tracking

Once your order has been dispatched, you may receive a tracking number through SMS or WhatsApp, where tracking is available.

⚠️ Delayed or Failed Delivery

If a delivery is delayed because of an incorrect address, unavailable recipient, unreachable phone number, or other customer-related issue, additional delivery arrangements or charges may apply.

📍 Incorrect Address

Please make sure your name, phone number, city, and complete delivery address are correct when placing your order. LUMORA is not responsible for delays caused by incorrect or incomplete information.

📦 Damaged Package

If your parcel appears damaged when delivered, please contact us as soon as possible with clear photos/videos of the package and product so our team can review the issue.

📞 Contact Us

For questions regarding your order or delivery, please contact LUMORA Customer Support through the contact details provided on our website.

LUMORA — Natural Beauty, Delivered to Your Door.